Trikke EV Warranty

Consumer vs Commercial

A full explanation of our Electric Tribred Vehicle warranty. We are a fully Authorized Certified Trikke Warranty Service Dealer.


CONSUMER WARRANTY

Trikke Tech warrants this product (including all components)
against defects in material or workmanship as follows:

Frame – 24 Month Limited Warranty

Trikke Tech electric vehicle frames include a 24 month limited warranty covering geometry defect and structural failure and 6 (six) months warranty coverage for rust or paint defects. Trikke Tech reserves the right to replace individual parts or the whole frame. Individual parts may not match the original frame color. Failure originated by misuse, accidents or abuse are excluded.

Other components are warranted for 12 months. In the event of a defective or faulty part, Trikke Tech will ship the replacement part free of charge and Customer will be responsible for performing the replacement.

Exclusions

Parts subject to normal wear and tear. Brake lines, brake pads, tires, inner tubes, bearings and trim components will be replaced for claims within the first 30 days of purchase. These parts are not covered by any additional warranty.

Lithium-ion Battery – 15 Month Limited Warranty

Lithium-ion batteries originally installed on a Trikke electric vehicle or a replacement battery purchased from Trikke Tech, its distributors or authorized dealers are warranted for 15 months from the original purchase, with full replacement within the first 90 days, and partial (pro-rata) replacement after the initial 90 days of use. A suspect battery must be shipped to Trikke Tech for warranty in proper DG (Dangerous Goods) packaging, the Customer being responsible for shipping and costs. Trikke Tech will then check the battery and either repair or replace it. The battery will be returned to Customer at Trikke’s expense. Pro-rata replacement takes into consideration the full number of months passed since the purchase date and divides the base retail price of a new battery by 15 (fifteen). If a new battery is required, Customer will be expected to pay 1/15 of the retail cost of the battery for every month of use (if after 90 days of use). Purchases of replacement battery under pro-rata warranty must be directly from Trikke Tech. The new battery will be warranted with a new term of 15 months under the same conditions described above.

Important facts about the aging of lithium-ion batteries: The current technology of lithium-ion batteries presents a natural degradation (aging, loss of capacity) even if not in use. The level of degradation will depend on factors like discharge current (fast or low riding speed setting), temperature of operation/storage and the number of cycles of discharge.

Trikke Panasonic batteries should retain a minimum of 70% of the original capacity by 15 months and 300 recharges if vehicle is operated at express speed (speed 2) up to 500 recharges if operated at econo speed (speed 1), at temperatures ranging between 50-100 F.

Exclusions

Damages to the battery caused by short circuit, moisture, impact, perforation, abuse or marks of tampering with the battery pack will void the above warranty. Batteries kept discharged for a long period of time may not recover working capacity and will be permanently damaged. Failure to keep the battery properly charged will void the warranty.

Electrical Components – 12 Month Limited Warranty

Electrical components, including motor, electronic controller, throttle and associated parts (excluding the battery) carry a 12 month warranty from the original purchase date. Failure originated by water, misuse, accidents or abuse are excluded. Warranty is limited to the replacement of the part. Defective parts must be shipped to Trikke Tech or presented to an authorized service center for analysis prior to replacement.

LIMITATIONS ON WARRANTY
THE ABOVE WARRANTY IS THE ONLY REMEDY PROVIDED BY TRIKKE TECH FOR ITS ELECTRIC VEHICLES. NO OTHER PARTY HAS EXPRESS OR IMPLIED AUTHORITY TO CHANGE THIS WARRANTY IN ANY MANNER. TRIKKE TECH DISCLAIMS ANY LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.


COMMERCIAL WARRANTY

Trikke Tech warrants this product (including all components)
against defects in material or workmanship as follows:

Frame – 12 Month Limited Warranty

Trikke Tech electric vehicle frames include a 12 month limited warranty covering geometry defect and structural failure and 6 (six) months warranty coverage for rust or paint defects. Trikke Tech reserves the right to replace individual parts or the whole frame. Individual parts may not match the original frame color. Failure originated by misuse, accidents or abuse are excluded.

Other components are warranted for 12 months. In the event of a defective or faulty part, Trikke Tech will ship the replacement part free of charge and Customer will be responsible for performing the replacement.

Exclusions: parts subject to normal wear and tear. Brake lines, brake pads, tires, inner tubes, bearings and trim components will be replaced for claims within the first 30 days of purchase. These parts are not covered by any additional warranty.

Lithium-ion Battery – 8 Month Limited Warranty

Lithium-ion batteries originally installed on a Trikke electric vehicle or a replacement battery purchased from Trikke Tech, its distributors or authorized dealers are warranted for 8 months from the original purchase, with full replacement within the first 45 days, and partial (pro-rata) replacement after the initial 45 days of use. A suspect battery must be shipped to Trikke Tech for warranty in proper DG (Dangerous Goods) packaging, the Customer being responsible for shipping and costs. Trikke Tech will then check the battery and either repair or replace it. The battery will be returned to Customer at Trikke’s expense. Pro-rata replacement takes into consideration the full number of months passed since the purchase date and divides the base retail price of a new battery by 8 (eight). If a new battery is required, Customer will be expected to pay 1/8 of the retail cost of the battery for every month of use (if after 45 days of use). Purchases of replacement battery under pro-rata warranty must be directly from Trikke Tech. The new battery will be warranted with a new term of 8 months under the same conditions described above. Important facts about the aging of lithium-ion batteries: The current technology of lithium-ion batteries presents a natural degradation (aging, loss of capacity) even if not in use. The level of degradation will depend on factors like discharge current (fast or low riding speed setting), temperature of operation/storage and the number of cycles of discharge. Trikke Panasonic batteries should retain a minimum of 70% of the original capacity by 8 months and 300 recharges if vehicle is operated at express speed (speed 2) up to 500 recharges if operated at econo speed (speed 1), at temperatures ranging between 50-100 F.

Exclusions:

Damages to the battery caused by short circuit, moisture, impact, perforation, abuse or marks of tampering with the battery pack will void the above warranty. Batteries kept discharged for long period of time may not recover working capacity and will be permanently damaged –failure to keep the proper charge level of the battery will void the warranty.

Electrical Components – 6 Month Limited Warranty

Electrical components, including motor, electronic controller, throttle and associated parts (excluding the battery) carry a 6 month warranty from the original purchase date. Failure originated by water, misuse, accidents or abuse are excluded. Warranty is limited to the replacement of the part. Defective parts must be shipped to Trikke Tech or presented to an authorized service center for analysis prior to replacement.

LIMITATIONS ON WARRANTY
THE ABOVE WARRANTY IS THE ONLY REMEDY PROVIDED BY TRIKKE TECH FOR ITS ELECTRIC VEHICLES. NO OTHER PARTY HAS EXPRESS OR IMPLIED AUTHORITY TO CHANGE THIS WARRANTY IN ANY MANNER. TRIKKE TECH DISCLAIMS ANY LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Extended Commercial Warranty Available. Contact us for details.

Contact Us Policy

If you have any questions, concerns, or comments about any of the above policies you may contact us using the information below:

Email: southbaytrikke@gmail.com

Phone:
(855) 4TRIKKE – (855) 487-4553

 

We reserve the right to make changes to this policy. Any changes to this policy will be posted.