Privacy Policy


Information for Order Fulfillment

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you. When purchasing on our website your credit card number, except the last 4 digits, stays completely confidential and is not disclosed to us.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. We do not acknowledge non-tracking technology.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • Request data company information about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.
Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you have any questions regarding our privacy policy, you should contact us immediately via telephone at (855) 487-4553 – (855) 4TRIKKE or via email andy@southbaytrikke.com.

PURCHASING POLICY

Buying a TRIKKE Online: You do have to be careful who you’re buying a product from online or even from a TV infomercial. Be wary of the sites that call the TRIKKE a “scooter”. Even though it’s similar to a scooter there isn’t any pushing or pedaling required. If anyone calls the TRIKKE a scooter they don’t know much, if anything, about the product. Most sites don’t make their contact information easy to find (if it’s available) why, because they only want you to make a purchase and are difficult for support after the sale. This is why South Bay Trikke offers phone sales and service. We want you to feel certain that your purchase is private, secure and exactly what you would expect. We give you the opportunity to call before your purchase AND afterwards for on-going TRIKKE product support.

Payments for a Trikke or product may be made online securely through our site. You may use PayPal with a credit card without the obligation to join Paypal. Orders may be taken over the phone, please supply billing information.

TAX RATE

In Torrance California the tax rate is 9.0% for 2014. All sales out of state are the responsibility of the customer to report those purchases. We do not charge tax to out of state customers. We do not report to out of state agencies.

What is a CSV or ASV Code?

This should be a 3 or 4 digit code on the back or front of your credit card. At South Bay Trikke we’ve chosen to require this code when processing your order to help protect you, the consumer, from fraudulent purchases made using your credit card. Requiring this code makes it necessary to provide the exact billing address for which your credit card statement goes to.

WEB RETURN POLICY

After purchasing a product at SouthBay Trikke, if for any reason you are not completely satisfied with your online purchase (from www.southbaytrikke.com), you may return it for a refund (cost of goods less shipping costs) within 30 days of receipt. We do not accept the return of items purchased directly from other retail locations or websites. Items purchased on our website may not be returned to any retail location other than our store. Items must be returned in their original condition and packaging box and sent via a traceable carrier such as UPS or USPS. Customer is responsible for all return shipping costs. SouthBayTrikke.com is not responsible for lost or damaged packages. A 15% restocking fee will be applied to all unused returns and a 30% restock refurbishing fee will be applied to all used returns. The shipping and handling fee is not refundable. If you would like to exchange your merchandise you must pay the difference in price (if appropriate) plus all shipping and handling fees if they apply.

RETURN INSTRUCTIONS

Please email us to return@southbaytrikke.com in order to request an RMA. Please include the original invoice with your return and the RMA number must be noted on the outside of the package. Please allow 2 weeks for processing returns. After obtaining an RMA number, please make sure you include all accessories, manuals, parts that come in the box, product perfectly wrapped and padded inside and ship it with a tracking number to:

South Bay Trikke
Contact Us

If you have any questions, concerns, or comments about any of the above policies you may contact us using the information below:

Email: southbaytrikke@gmail.com

We reserve the right to make changes to this policy. Any changes to this policy will be posted.